News

Flood of calls over bin chaos

IT STINKS... Lisa Warburton is among angry residents

Chaos caused by Stockport’s new bin collection scheme saw a council help-line swamped under a flood of calls.

The changes caused confusion with the helpline receiving almost 3,500 calls on Monday – SEVEN times the average – forcing the council to draft in extra staff.

Blue sacks of rubbish went uncollected outside houses in High Lane, Cale Green and Shaw Heath after residents were wrongly advised to put out rubbish as normal by the council.

Residents in flats in Hillgate in the town centre, Brinnington and Reddish also experienced problems.

Lisa Warburton, 46, of Osborne Road, Cale Green, said: "The council has messed up. The whole street is covered with bags because we were told to put them out as normal.

"We have been told they won’t be collected now until November 11. The system doesn't work, it’s a farce."

Neighbour Louise Lockwood, 34, added: "This is ridiculous. What exactly do we pay council tax for?"

Susan Connell, 59, of Hillgate, branded the system ‘a joke’. She said people in flats in the area were told to put blue bin bags out as normal on Monday, but then no one collected them.

The council is still negotiating how best to fit flats into the new system.

A council spokesman confirmed it had drafted in more staff at its contact centre to deal with extra calls. It is also now open to 8pm weekdays and Saturday mornings.

He said: "On Monday 56,250 collections were scheduled – of these only 46 were reported as missed. More recycling was collected than ever before, so more waste was diverted from expensive landfill."

He added: "To inform residents and reduce confusion, we have issued them with a calendar, leaflet, caddy sticker and black bin sticker. We apologise for any confusion."

The council says the new system will save up to £630,000 a year by reducing the use of landfill.

What are your experiences of the new bins system? E-mail Alex Scapens - alex.scapens@menmedia.co.uk

Comments

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we didnt have our bins collected on monday but the council collected them on tuesday. it really wasn't a problem.

thank you SMBC.

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I don't know anyone yet who has had a sticker for their black bin, and small green bin.

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What's the problem. A month ago I recieved all the information regarding the collection changes It was all perfectly clear and apart from having to babysit another wheelie bin not difficult to comply with. My collection changed from Tuesday to Thursday. So how amazed I was to drive down my road this Tuesday morning to see that so many people had put their bins out as usual. Well, not really amazed, more like amused.

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Still waiting for our white bags to put in the food caddy!

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poetic justice.
the problem is that a lot of people are confused by the new system because they haven't bothered to read the imformation properly.
our street looked like adswood tip this morning with blue bin bags every where,thing is the blue bin bags aren't due to be collected till next wednesday.a neighbour rang the council only to be told they wont be collected until the proper day.she loaded them into her own car and took them to the tip herself before any animals got the chance to rip them open and empty the contents..
i wonder how long before stockport is infested with rats!
A lot of people still have the cant be bothered to recycle attitude.
Ah well i wonder how many muppets will put there rubbish out this friday which was our old collection day.(another trip to the tip for my neighbour me thinks).

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It did say continue as normal until the new collection starts…….I’m not surprised people put their bags out

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I see at lot of Stockport Council workers putting their sarky comments on here.

They haven't even sent the right amount of blue bags this year. We were suppossed to get enough for a year but only got enough for six months. Idiots!!!

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I'll tell you what you pay your Council Tax for? They had a awards do at the Town Hall this week to award Council workers for their hard work (that they are paid very well for) with a meal and 20 waiting on staff which will have cost the tax payer thousands! The day before they had a meeting to see where they can make cuts to the council budget? Then they go and have this award?

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The Council didn't advise this Cale Green / Shaw Heath resident to put blue bags out on Monday. All leaflets have clearly stated the process was changing from November 1st and to carry on as normal until then.

Can the Stockport Express rush round a photographer - from your offices in Oldham - to take a snap of me looking cheery near my bins?

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Medieval Knight - You clearly are the number one fan of SMBC...I read your comments the other day regarding Council Cuts and once again you gave a glowing reference in support of SMBC. You are either easily pleased, work for the council or have very low standards. The Council Tax paid by Stockport residents is one of the highest in the country, surely the council should be able to do a decent job for the Council Tax Payers. From this weeks fiasco it is clear that can't even do the most basic of tasks correctly.
Ken - I had stickers on my bins when they were delivered. The stickers said to continue to put refuse out on your usual collection day until the new regime starts on 11 November. So, I put my bag out on Monday and ended up going to the tip on Monday afternoon.
Poetic Justice & Bat21 - It is not people reading the information incorrectly that is the problem, it is the information itself. The stickers on the bins told residents to carry on as normal until 11 November, Monday was the 1 November. I would suggest that it is not the people reading the information wrong, it is SMBC being unable to word their literature correctly and then telling the people that pay their wages that they can't read.
SMBC - I really hope you have learnt a lesson from this fiasco, it's said that 'no press is bad press' but I'm glad this article wasn't written about my company. If SMBC was a business in the private sector it would simply not survive. Competence is something that makes businesses in the private sector successful, incompetence is something common within the public sector. Come on SMBC, treat your local taxpayers with some credit & respect. One day you might start to receive some of it back.

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My bin collection date has changed from Monday to Friday. That means that food waste, last collected on Monday 25th October won't be collected until this Friday (almost two weeks) and the remainder of my old bin bag now in the black wheelie bin won't be collected until Friday 12th November (almost three weeks). My brown bin will have gone four weeks before it is next collected. Nowhere in the information that I received was it made clear when the old collections would cease which would have been useful to know as rubbish had to be sorted from this point on, not the date of the new collections. The fact that we now need a calendar to determine when our bins are going to be emptied illustrates the stupidity of this farce perfectly.

Almost every house in my and neighbouring street puts bins out for collection on Monday 1st November and of course none were collected. When that many people all make the same mistake I think we need to start asking questions of the council, their literature, indeed the whole organisation of this fiasco.

I also wish 'Council Spokesman' would stop stating how much money this farce is saving the council. The 'cost' of landfill is actually just fines, levied by the EU for disposing of our rubbish in our own country. The French would tell the EU to get stuffed, but unfortunately the morons running the UK simply pay up. How much have all the wheelie bins cost, Mr Council Spokesman, how much does the fuel cost to run multiple wagons on one route. Oh, and what about all that nasty Co2 that's going to boil the planet before my children reach pubity?

The idiots really are in charge of the asylum.

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I've just re-read the story, 3500 calls on Monday / seven times the average / only 46 collections reported as missed = so each person who reported a missed collection called roughly 65 times?
I phoned the council on Monday, just once though. Perhaps I've missed an opportunity to be told I am incapable of reading, another 64 times in addition to the once I was told.
If only 46 collections were reported as missed, why did the council need to draft in extra staff and extend opening hours to deal with refuse related calls? How many extra staff were drafted in? Have the additional salary payments for these extra staff, the cost of the fuel for the extra collections & the cost of the bins, been taken into account when quoting the 'up to £630,000' a year saving?
Please 'Mr Council Spokesman' speak out and give me answers to my questions. I know this is a refuse related story but please stop talking rubbish!

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Id also like to know if the £630.000 savings per year was based on the premis that every house hold in stockport would conform to the new recycling regime.which clearly is not the case..

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If your rubbish isn't collected - why not simply leave it at the nearest bus stop - which is where the street cleaners / litter pickers leave their bags to be collected. When I raised concerns about this with the powers that be, suggesting that it was attracting fly tipping, I was assured that this wouldn't be the case. What a shame, then that the mattress left at the Councillor Lane bus stop recently couldn't fit into a white SK solutions bag - not sure how the 'picker' managed to collect that with his/her picking implement.

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Whatever the Council do somebody is sure to moan.
As one correspondent said, the information has been available for several weeks yet still people on my road have been putting the wrong bins, bags, etc out on the wrong day. One even put out his black bin two weeks before the new system started.
There are bound to be teething troubles but surely people can cope if they use a little gumption.
I've never had a problem with my bin men and congratulate them on the excellent service provided.

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Hey ho...the Brits just love to moan...its part of the national psyche. We are still stuck in a post war malaise and the country is so grey,boring and lifeless.

The thing that SMBC failed to do was to consult,engage and inform its public. People felt that things were being imposed and indeed they are. The streets are littered with rubbish bags because the transition from the old scheme to the new,was not managed. We also have the crazy situation of smaller properties and flats with loads of wheelie bins lying around the streets outside. The councils leaders might have plenty of real estate on which to house 3 or 4 bins,but most of us are not so lucky.

SMBC are in a win win situation.

a)They collect your ever increasing council tax every year
b)They no longer have to landfill massive amounts of rubbish so saving money
c)YOU pre sort the recyclables for them free of charge
d) They sell your recyclables for money=more income
e) They placate you by saying,well your council tax will only rise by 1.5% this year..it could have been worse
f)The wheelie bin Police will soon descend to discipline you all for contraventions.

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I do not work for SMBC. The information that they council sent around was comprehensive and all dates for future collections was clear. The black bins were stickered with the next collection date for the black bin only (not to carry on as usual until this date).

I live in a terrace property which I love and respect and will not have bins at the front, so I have opted to refuse all of the bins and will just take a black back to the tip every Saturday.

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The thing about all this with the wheelie bins is that we are lagging behind Germany in terms of how we recycle and collect the recycling. they realised 5 years ago that it was more economical,more efficient and more enviromentally friendly to collect all the recycling in one go,take it to a recyling centre, and employ people to sort it there (creating extra jobs as well) we may catch up one day....but then again!

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I understood the instructions about the bins perfectly and didn't put my bags out. Granted, my back gardens looks a bit of a mess for an extra week because I forgot to put them out last week! But that's my own fault and I might just nip to the tip.

I've got more important things to worry about to be honest.

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We'd never have this problem with recycling under a Labour government.

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For those premises that have had wheelie bins provided should not have had too much in the way of problems. However, where this new scheme has fallen wide apart is where Flats and Masionettes are concerned as, the Council in no way have suitably provided the means for removal of household rubbish. The cost of this new scheme, it's resultant calamity, will no doubt be placed upon the tax payer of of Stockport. For example, I have only been supplied with a small plastic bin, the size of a small kitchen pedal bin. This is all I have to put out a weeks rubbish, no white or blue plastic bags and no other way other than revert back to placing my rubbish in black plastic bags. I have read what bumph I was sent by the Council and a calendar in colour, showing the variety of different coloured bins and boxes which the Council claim to have issued to every household. Unfortunately, what i have been issued with, is not shown anywhere. The dates of the many and varied collections contradict each other, depending upon which leaflet one reads and, most of all the information is confusing as, one leaflet says one thing yet, another says something completely different. The streets now are littered from one end to the other of peoples bags of rubbish which I daresay, will stay there now for days and days on end. A feast for the cats, foxes and most of all RATS. The person who devised this system no doubt is a highly paid member of Stockport Council, living in a delightful part of Stockport with no such worries. I suggest that he/she be directed to the Job Shop, no terminal bonus nor any other large amounts of money which Councils have a tendancy to pay out to staff sacked or redundant. This is why tax payers in Stockport pay higher taxes than most other areas and will continue until Central Government takes all powers and finacial matters away from local government.

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I think you will find the problems caused were mainly caused by householders who couldnt be bothered to read the leaflets that were sent out together with the bins. And to simplify things the leaflet showed the dates and a little picture of which bins to put out, can the council really be expected to do any more

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Is it only the UK who bother to recycle?

I'm not saying its a bad thing,quite the opposite,but is it a case of the good old UK playing by UK rules and directives and others ignoring them?

I only ask as i have friends in Spain and they just have a big communal dumpster at the end of the road into which all rubbish goes,unsorted and is collected daily.

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Over here in Spain , there are communial bins , bottle banks , containers for plastic , paper , just a short walk away , and the bins are emptied every night , all for the mighty sum of 150 euros a year , and nobody seems to moan !

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This story is rubbish.

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