SUPERMARKET staff allegedly refused to serve a woman after claiming her Help for Heroes charity wristband meant she supported the wars in Iraq and Afghanistan.
Beth Hoyle, of Whitworth, claims she was turned away from the tills at Asda in Dane Street, because the checkout operator objected to 'what she was wearing'.
The 'stunned' mum-of-three said: "My hand instinctively went to the Celtic cross around my neck. But the young lad on the till said it wasn't that, pointed to my Help for Heroes wristband and accused me of supporting the war. I told him it was nothing to do with the war, but about supporting our injured troops."
Mrs Hoyle, whose brother is an ex-paratrooper, complained to a supervisor but was shocked to hear he backed his staff member's approach.
She added: "I immediately complained to a supervisor, but he said the cashier was entitled to his opinion and it was his right not to serve me. I was disgusted."
Help for Heroes was founded in 2007 to help the wounded servicemen and women returning from Iraq and Afghanistan.
The charity's patrons include Johnson Beharry VC, General Sir Richard Dannatt and Andy McNab, as well as celebrities including Ross Kemp and James Blunt.
Mrs Hoyle said she didn't hesitate about supporting the charity.
She said: "I bought two of the £2 charity wristbands from the local post office for myself and my son. I've also bought Help for Heroes Christmas cards and intend sending Christmas boxes to some of the troops, and I'm encouraging other like-minded people to do the same. Asda is owned by Walmart, which supports the American troops. I think this reflects very badly on the store. When you're working in a customer-based industry you should keep your opinions to yourself."
Whitworth Town councillor and Help for Heroes supporter David Chorlton, knows the Hoyle family and also wears a wristband.
He said: "A lot of people may not support the war but they do want to help the lads who have been badly injured. There are a lot of lads from Rochdale out there."
An Asda spokeswoman said: "We are big supporters of the Help for Heroes campaign and we sell the pin badges and wrist band in hundreds of our stores. That's why we were shocked and surprised to hear of an incident involving one of our colleagues at the Rochdale store. We are not aware of any incident of this nature taking place. If it were to be found true we would take it very seriously indeed. That's why we'd like to take this opportunity to invite the customer back into the store if she'd like to discuss the details with the store manager. We can then look to investigate the matter."
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Simishine, Manchester (27/10/2009 at 12:24)
A Saracen (27/10/2009 at 13:17)
bluemanc1309, rochdale (27/10/2009 at 15:10)
enough said
kenny ken (27/10/2009 at 15:12)
Ray Stay (27/10/2009 at 16:03)
bigjohnno, rochdale (27/10/2009 at 16:16)
Don't forget that H4H run a great website with all sorts of stuff i.e. clothing, cups, christmas cards, wrist bands and the like.
www.helpforheroes.org.uk
All the profits go to the lads and lassies who get injured.
Rise up the good people of Rochdale, and never let this happen again.
threelions, Rochdale (27/10/2009 at 17:01)
CASHSNATCHUK, UK (27/10/2009 at 17:22)
The staff member was quite within their rights to refuse service for any reason, however, its plainly obvious the reason given is not accurate if indeed its the actual truth !!!
MPs gravy train, UK (27/10/2009 at 17:52)
I personally use Tesco. They may be big, but at least they are British and all of their profits are retained in the UK in our pension funds etc. I cannot understand why people choose to support ASDA when their profits go abroad. It's not as though they are cheaper despite advertising clap trap. Just my view.
gary connaughton (27/10/2009 at 17:54)
bluebottler (27/10/2009 at 18:01)
It works both ways.
Help for Heroes is a campaign that supports soldiers of all races. To refuse to serve somebody who supports this campaign goes beyond freedom of expression- it is a wilful and shameful neglect of customer care that reflects very badly for an employer who has a duty to ensure that customers are treated with due consideration and respect. For the supervisor to apparently also insult the customer and Help for Heroes campaign with their words and actions suggests there is a problem with Asda Rochdale.
This is a disgrace. Walmart in the US and Asda HQ in the UK must make a swift ammends.
Perhaps they should start with a more effective apology and a substantial donation to the Help for Heroes campaign.
Stephen Kinnear (27/10/2009 at 19:30)
nicola hutchinson (27/10/2009 at 19:33)
Adam Mada (27/10/2009 at 21:15)
We will not shop at Asda again unless someone loses their job over this incident.
what a joke
ronald whiteley (27/10/2009 at 21:28)
Janice Ryan (27/10/2009 at 21:30)
John Lloyd (27/10/2009 at 23:13)
Some people need to realise how much they owe to THIS country and it's servicemen and women.
I sincerely hope that the ASDA management make a clear example by firing both employees and by making a substantial contribution to Help for Heroes.
Anglosaxon, Norden (27/10/2009 at 23:18)
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Henry Kelly Expat (Ireland), Ireland (28/10/2009 at 06:15)
zeesh, Rochdale (28/10/2009 at 07:11)
Caroline Davenport (28/10/2009 at 07:33)
I am disgusted that this person has the nerve to react the way he did to something that affects so many people on so many different levels.
Please correct me if i am wrong but i am sure the last time i looked the wristband said "Help for Heroes" NOT "Wahey, i support the war in Afghanistan!!".
He needs to get the chip of his shoulder and realise that his reaction was totally uncalled for.
Cheyenne, Rochdale (28/10/2009 at 08:53)
I ask, does this mean that any shop person or any retail trade worker can refuse to serve someone wearing the burka face covering?
Becci129 (28/10/2009 at 09:09)
I have included Asda in my complaint as I have shopped there for many years, but after this disgusting response, I will NOT be shopping there again. word of mouth is a very powerful tool, and neither my work colleagues, friends or family will be doing so either. I have posted this on facebook, boycot Asda in Rochdale until a formal apology is submitted!!!
A disgruntled Asda customer.
Henrys Dog (28/10/2009 at 09:20)