Yeah, P Dorf is a little bit intense, but there's some truth in what is being said there. On balance, this unfortunate lady's computer was a disaster waiting to happen. The fact is that the net is still a bit of Klondyke environment - lots of innocents are are piling in and being eaten by bears in the process. Computers and the web have become consumer durables just a like a telly, but they're nothing like as user friendly, however it might appear to the happy punter trotting out of PC World with their wireless laptop. Remember the era of the dialler scams, where a piece of software automatically downloaded and called back a premium rate sex line or similar? Very recent but already now in the margins since the broadband tsunami. It still never fails to amaze me that people fall for these bank account enquiry/e-bay account anquiry/african oil money scams.