A MOTORIST'S internet tirade about his faulty new car has become a worldwide hit.
Anthony Ashton, 29, had to take his é10,000 Volkswagen Polo back to the car dealer in Bolton eight times in just over a year.
He was so fed up, he filmed his own rant about the car and posted it on the video-sharing site YouTube under the title "VW Sucks". In just four days it has become one of the most popular videos on the site, attracting nearly 25,000 visitors.
The IT technician, from Bury, bought the VW Tdi Polo from Smith Knight Fay in June 2004 and says he was rarely out of the garage until he part-exchanged it last November.
The problems included electric windows which would open for no reason, emissions warning lights which repeatedly came on, faulty central locking, a rear boot which sometimes refused to open, a CD player that rattled, and bubbling paint work, which garage workers blamed on bird droppings. Mr Ashton toyed with the idea of taking Volkswagen to court but said: "In the end, the only recourse I had was to place a video about my experiences on YouTube outlining all the problems I had experienced, as well as the complete lack of concern that Volkswagen and Smith Knight Fay exhibited. I've been delighted that so many people have viewed the footage."
Smith Knight Fay spokesman John Wallis expressed surprise that so many people had viewed the VW Sucks video.
He said: "You can't help wondering whether the site had so many hits because it's about a Volkswagen which hasn't delivered what one would expect from such a car or whether it's because the title might possibly have salacious connotations.
"But we certainly regret that the gentleman had so many faults on his car. Our records show that it was brought into us eight times during the period he owned it. We always did our best to remedy those problems and would always have offered a lift-home service or a courtesy car.
"The experiences which this gentleman had with his car are not only untypical - as most VW drivers will testify - but they are also exceptionally rare."
Dr David Holmes, a specialist in media psychology at Manchester Metropolitan University, said that Mr Ashton is part of a growing trend for individuals to harness the power of the internet to voice their frustrations. He said: "The internet is the means by which the little man can take on the giant corporations."
You can watch the video
here.
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25,000 log on to find out why driver's VW sucks
October 28, 2006
DISGRUNTLED: Anthony Ashton

Showing comments 1 to 14 and replies | View All
Anthony Ashton, Bury (28/10/2006 at 19:48)
Google Defines Salacious as:-
lubricious: characterized by lust; "eluding the lubricious embraces of her employer"; "her sensuous grace roused his lustful nature"; "prurient literature"; "prurient thoughts"; "a salacious rooster of a little man"
How does "VW Sucks" fit in with this?
I have had a number of people who have had the same problems with windows winding down and paint work issues regarding bird droppings contact me.
Even the reporter who interviewed me said that his Golf had the paint damaged this way and that it cost him £250 to repair.
As for offering lifts: No courtesy car ever available because they were all out. Lift were only to and from work and you had to wait for them which ment I'd be really late (I only utilised this when there were no queue for them) and that still ment that I didn't have use of a car during the day.
My view is that John Wallis is on a "damage limitation" exercise. I still have never recieved an appology or finacial compensation for the losses.
JAMIE BAXTER, BOLTON (29/10/2006 at 13:09)
PERHAPS YOU COULD TRY GETTING A GIRLFRIEND. THEN YOU COULD LEAD A MORE PRODUCTIVE AND FULL-FILLING EXISTENCE.
terry fegan, northern ireland (29/10/2006 at 15:16)
VW Luxery dont care messed me around something awful.
If it had not of been for the intervention of the dealer I would have been left high and dry with a piece of junk.
The car is nealy nice but VW uk are usless and know nothing about custoner care.
Honda look good
Anon, Canada (29/10/2006 at 16:00)
bubble, stockport (29/10/2006 at 17:32)
norman bryan, orlando FL (29/10/2006 at 19:32)
Rob, Bolton (30/10/2006 at 00:01)
Pamela, Crumpsall (30/10/2006 at 13:48)
All new items must be covered for 12 months minimum and second hand for three months minimum. It;s not on that such an expensive item is allowed to get away.
One other problem with some cars is that they could have been made three years earlier and stood around the factory so it's already three years old when bought new.
Jersey, USA (30/10/2006 at 14:04)
Do auto companies still think that they can sweep these kind of issues under the rug. Don't they know that their customers talk to one another?
Here are 3 more references......but there are many more out there!
www.myvwlemon.com/
www.cars-that-suck.com/stories.html#200411
www.grumblemutterspit.org/vwsucks/
mancman999, manchester (30/10/2006 at 21:19)
mancman999, Manchester (31/10/2006 at 22:41)
Eugene Desjardins, Texas, USA (02/11/2006 at 03:19)
Jim, Manchester (04/11/2006 at 18:54)
Anyway - if you sorts of people slate a common man standing up for common rights in favor of a multi national then where would that leave you if you find yourself in the same situation?
iHATEmyPASSAT, USA (27/03/2007 at 03:28)