THE family of a critically-ill woman who fell on a holiday in America have been told her insurance policy will not cover her treatment - because she had been drinking.
Kathleen Ackers, 63, slipped and hit her head at an apartment in Orlando.
She suffered bleeding to the brain and is now in intensive care at a Florida hospital.
She has already been treated at two hospitals and was airlifted between them by helicopter.
Her family fear the medical bills will run into thousands and flying her back to Britain would cost é10,000-é20,000. The Halifax told the family the insurance policy is invalid because Mrs Ackers had been drinking on the night of the accident.
It was only after the intervention of the M.E.N. that the Halifax offered to pay up to é20,000 to fly her home as a goodwill gesture.
Blood
Mrs Ackers, from Ashbourne Avenue, Wigan, was sharing the apartment with husband Ted, son Mark and his two children.
Speaking from Florida, Mr Ackers said: "I found Kathleen lying in a pool of blood. We phoned 911 and she was rushed to Celebration Hospital, but they wanted her to see an expert neurologist at Florida Hospital.
"We were told the policy would cover the cost so Kathleen was taken by helicopter to Florida. It also said it would cover my accommodation.
'Deteriorated'
"Kathleen was talking initially, but has since deteriorated rapidly and I have been told the prognosis is bad. She might not make it, but if she's going to die I want to take her back to the UK."
Mrs Ackers, a mother-of-two, had about 300 milligrams of alcohol per 100 millilitres of blood in her system - equivalent to about eight to nine vodkas.
The family's travel insurance policy has a clause invalidating payment if she is under the influence of alcohol. It says: "Your policy does not cover you for any claim directly or indirectly resulting from... the misuse of alcohol or you being under the influence of alcohol."
Mr Ackers said: "We have never hidden the fact we'd had a fair bit to drink, but who doesn't while on holiday? The alcohol clause is buried in the policy. The company should warn people."
Heart valve
Mrs Ackers' condition was complicated because she has a heart valve fitted. She was unconscious and has been given a tracheotomy to help her breathe.
Carol Wright, a spokeswoman for Halifax Travel Insurance, said: "Insurers are guided by the opinion of the medical carers of the holidaymaker. In the case of Mrs Ackers, it was the opinion of the medical carers that she was seriously under the influence of alcohol and that this directly contributed to the incident."
The Association of British Insurers said the clause was standard with travel insurance.
Spokesman Kelly Ostler said: "If you are drunk and something happens, you are responsible for the state you have put yourself in. Travel insurance is there to protect against the unexpected. We would encourage people to be responsible."
Tweet

Showing comments 1 to 25 and replies | View All
neil, warrington (26/09/2006 at 09:35)
The real Ferrari, Stockport (26/09/2006 at 10:05)
MG, Salford (26/09/2006 at 10:11)
Terry, Bolton (26/09/2006 at 11:18)
Chris Houghton, Wigan (26/09/2006 at 11:27)
M. H. McLean, Scotland (26/09/2006 at 12:11)
David, N Manchester (26/09/2006 at 12:11)
H, Manchester (26/09/2006 at 12:40)
Batfink, manchester (26/09/2006 at 13:26)
Phil Wright, Manchester (26/09/2006 at 13:34)
francesca, Halifax (26/09/2006 at 13:55)
Caroline, Manchester (26/09/2006 at 14:05)
At what point do they decide whether the alcohol causes the incident? How can they possibly know?
Andy, Salford (26/09/2006 at 14:31)
Why was she acting irresponsibly? She wasn't in Disneyland having a drink causing trouble, she was in her accommodation having a few Vodka's as most people do while at home or on holiday. I bet she slipped on a tiled floor as do a lot of people on holiday dunk or sober as they tend not to have carpets in hot countries!! Do the insurance companies have this in their t&c's. As with most companies things like these should be highlighted to the customer when buying the policy!!
Matt, Manchester (26/09/2006 at 14:44)
Julie, Ottawa, Canada (26/09/2006 at 14:52)
Bud Jones, Orlando, Florida (26/09/2006 at 15:55)
I have sent out over 300 e-mails to my Brother Masons and friends asking for aid for this family. Mr. Ted Ackers is here at my home temporaly. A kind word or your prayers would be nice showing your support. Thank you.
Bud Jones
Edski Vega, Notts (26/09/2006 at 18:27)
Gordon, Blackpool (26/09/2006 at 18:30)
Maggie, France (26/09/2006 at 18:34)
Ace Riley, manchester (26/09/2006 at 18:36)
Mike Mape, USA (26/09/2006 at 22:04)
It is against the law to be refused halth treatment in the USA so do what most people do without health care insurance just don,t pay .
NO WORRYS MATE.
Angela, Canada (27/09/2006 at 02:39)
Drew, Philly (27/09/2006 at 03:07)
kevin, scotland (27/09/2006 at 06:40)
BESIDES WHICH SHE WAS NOT JUST AT AN APPARTMENT SHE WAS IN IT AND TRIPPED ON A CARPET
Clare, manchester (27/09/2006 at 08:11)
So what if Mrs Ackers had been drinking. She might have had a couple of glasses of wine with her dinner or maybe she'd downed half a dozen vodka's. She was on Holiday. Who doesnt let their hair down on hoiday?? What right have the insurance companies got to dictate how people enjoy their 2 weeks away each year? You pay for your policy and therefore you should be covered for every eventuality. How many people pay for annual or single trip insurance dont actually make claims? The insurance companies are making an absolute mint out of us so they can damn well afford to sort this lady out.
My father in law is 76 and pays a fortune for his travel insurance every year he is as fit as a fiddle at the moment but what happens that one day when there may be some emergency. Is he going to have to foot the bill for his medical care?? Outrageous.