Blackley shopkeeper Zahid Hafez, 45, watched in horror from the ground with his wife as two cars on the historic rollercoaster collided last month, leaving riders trapped 20ft above the ground.
The couple's two young sons - Zain, 13, and Sohaib, 12 - were in the second car - causing Mr Shafeez's wife, Selha, to faint with worry.
Both boys suffered bruising to their knees in the crash. They were taken to hospital after being rescued by specialist firefighters. After being checked over, they were given painkillers and discharged.
Zahid says he has not been contacted by The Pleasure Beach resort owners since the accident which left 21 people with a range of injuries, including to their backs, legs and necks.
He said when he phoned the company he got no satisfactory response to his complaint.
Legal action
Zahid said: "We're considering legal action because we have not been contacted by anyone.
"It was terrible to be on the ground watching it happen and the rescue.
"I was so worried for my sons and my wife, who fainted.
"Fortunately they were not too badly injured, but they are young children and this should not have happened.
"I expected someone from The Pleasure Beach to contact us, but it has not happened so far."
The Big Dipper, which was built in 1921 and travels at a maximum speed of 35mph, was closed following the incident.
The Health and Safety Executive is investigating the accident at 7.25pm on Tuesday, August 12.
Sohaib, a pupil at Plant Hill College, Blackley, said: "We were very frightened. Lots of people were shouting and screaming.
Zahid Shafeez
We're considering legal action because we have not been contacted by anyone. It was terrible to be on the ground watching it happen and the rescue.
"It was the first time we had been on the Big Dipper. We went up and down and few times and then crashed into the car in front.
"Both me and my brother had badly bruised knees. We were in the middle of the car, so we were lucky.
"But it hasn't put me off going on rollercoasters."
Specialist firefighters using ropes, stretchers and spinal boards rescued the riders, before paramedics took them all the Blackpool Victoria Hospital.
A spokesman for The Pleasure Beach resort has apologised for the 'extraordinarily rare' accident on one of the fastest parts of the track.
Legal experts say the total compensation bill could run to tens of thousands of pounds.
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Showing comments 1 to 25 and replies | View All
Paul in Manchester, Manchester (02/09/2009 at 12:12)
bemused (02/09/2009 at 12:15)
A couple of quid should cover it......
the monkey, bolton (02/09/2009 at 12:21)
Hot Dog, Stateside (02/09/2009 at 12:24)
Bejjy ex Salford now Malta, Malta (02/09/2009 at 12:24)
Pushkin (02/09/2009 at 12:35)
The point of compensation is there to put the victim in the same position as they were before the accident. A bit of stress and bruised knees as Bemused says shouldn't be a lot. The lawyers will make more money pursuing the case against the insurers as always... thus pushing everybody else's insurance costs up.
Andanotherthing, Mcr (02/09/2009 at 12:40)
Mr Manchester (02/09/2009 at 12:45)
sallyg, Lancs (02/09/2009 at 12:46)
I'd be surprised if they don't try a claim for the wife too.
Bejjy ex Salford now Malta, Malta (02/09/2009 at 12:48)
And I bet that the legal experts bills will also run into tens of thousands of pounds.
Mad Welsh Scotsman, Cadishead (02/09/2009 at 13:02)
Mad Welsh Scotsman, Cadishead (02/09/2009 at 13:04)
FrostySnowman (02/09/2009 at 13:09)
hjk (02/09/2009 at 13:32)
Bejjy ex Salford now Malta, Malta (02/09/2009 at 13:34)
As my old dad used to say; when you fall off your bike son get straight back on.
david allen (02/09/2009 at 13:58)
Rob Wilson (02/09/2009 at 14:05)
A free wristband should cover it. Im sure the kids will be happy with that, even if dad is not.
Also, why do some women faint with 'worry' at stressful times. Is that actually possible or just dramatics?
Mike, Manchester (02/09/2009 at 14:09)
Hence why they say "you get every penny of your compensation"
PO (02/09/2009 at 14:18)
Traffic Jam, Tameside (02/09/2009 at 14:26)
ThinkTank, North Mcr (02/09/2009 at 14:27)
That bit of fluff, under the sofa (02/09/2009 at 15:46)
Knowsleyman, Paphos (02/09/2009 at 16:21)
Something, clearly, went very badly wrong on that day and the owners failed in their duty of care.
Everyone on that ride who suffered some injury, no matter how slight, is entitled to be compensated.
The reason for the owners not contacting anyone will be down to their Public Liability insurers who will have said that any contact, with an apology, would be a admission of liability.
Jonesy1, Lancaster Lancs (02/09/2009 at 16:49)
MancLadUK, Manchester (02/09/2009 at 18:59)
I have no issues with people who are genuinely injured or put at serious loss suing, but it does seem that everyone is quick to call these easy claims companies and as such we find ourselves in a country where everything's over risk assessed and everyone's trigger happy to sue.
If it's a simple case of bruises and an upset parent over a lack of apology then it seems suing is a tad over the top.