Signed by the deputy headmaster, the letter threatened to ban Megan Gillan from the end of year prom.
'Floored'
Her parents Mark and Margaret said they were `floored' by the letter from Macclesfield High. Megan, 15, was found dead in her bedroom on January 19 at the family home at Flying Fields Drive, in the town. The letter - dated March 16 - said `students must have at least 92 per cent attendance and Megan's is currently 60.4pc'.
Mrs Gillan, who works in A&E at Macclesfield Hospital, said: "I screamed when I first saw it. If they want her to attend that much I'll take Megan's remains. It's disgusting.
Megan doesn't go to that school anymore. She's been dead for two months now so it's not surprising her attendance is low. I was pulling myself together to go back to work, but receiving the letter has just floored me.
'Friends'
“Megan would have loved going to the prom. She planned to go with a group of friends, she was really looking forward to it.”
The letter carried the signature of deputy head G White. Headteacher Ged Ward has now apologised for the ‘software error’.
'Apology'
Mr Ward said: “Clearly that letter should not have gone out. I want to make my apology to Megan’s parents and can only apologise for the distress that it has caused.
“The letter was sent out to all year 11 parents regarding the school prom.
“We didn’t think to check it. With hindsight we would have checked all 150 of them. The problem is a software problem.”
'Never forgive'
But the family say they could never forgive the mistake.
Mr Gillan, 53, a civic attendant for Macclesfield Borough council, found Megan in her bedroom. He said: “To send a letter to her family when you are trying to come to terms with her death is just not right.”
Mr Ward said the school uses the software SIMS (School Information Management Systems) which is produced by Capita.
'Unknown'
He said: “Unknown to the school, Megan’s details had remained in a different part of the computer system and were called up when the school did a mail merge letter to the parents of all Year 11 students. The letter called up details of each student’s attendance for the whole year to date and because Megan had been on roll in September, she was included.
“Capita has acknowledged to the school that there is a problem with this part of its software and is working to remedy it, because they realise that it could affect other schools.
“Capita has asked the school to convey their apologies to Mr and Mrs Gillan.”
'Tragic'
Phil Neal, managing director of Capita Children’s Services, said: “What has happened is absolutely tragic and our thoughts are with Megan’s family. Capita Children’s Services supply a software system known as SIMS to Macclesfield High School.
"Among many other tasks, the software keeps track of pupils’ attendance at the school and the school is able to produce letters to parents based on this information.
“When a child is no longer attending a school, for whatever reason, the software will allow the school to continue to produce letters to their parents as occasionally it is necessary to do so.
"It appears that this is what has happened in this case which everyone involved deeply regrets.”
Inquest
The cause of Megan’s death is still not known and an inquest is expected in the next few months.
Megan, the youngest of four sisters, would have turned 16 next month.
Following her death, Megan’s parents spoke of their shock at losing their ‘beautiful and bright’ daughter. She was thought to have been having problems at school.
Friends set up a special site, ‘R.i.p Megan Gillan x1993-2009x’ on social networking site bebo – which has been visited more than 3,000 times.
Tributes
At the time of her death, headteacher Mr Ward led tributes to Megan. He said: “Megan was a popular, bright girl, with a promising future ahead of her.
“She will be missed by everyone. Our thoughts and sympathies go out to her parents and family.”
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Showing comments 1 to 25 and replies | View All
ron-f, out of town (25/03/2009 at 07:02)
Hamish Macbeth, Whitefield (25/03/2009 at 07:37)
Cringe !!
I wonder if Bev Hughes has some comment to make on this - or perhaps as it is not a Grammar School in a Tory area there are no political points to be scored.
gillykins, urmston (25/03/2009 at 08:24)
David of Ashton, Ashton (25/03/2009 at 08:27)
Frequent Flyer, Altrincham (25/03/2009 at 08:31)
WAF (25/03/2009 at 08:33)
RIP Megan.
Peregrine Spanswick (25/03/2009 at 08:45)
Ironically making such a statement has compensated somewhat by making them look a complete fool.
Jo, Manchester (25/03/2009 at 08:47)
That’s unforgiveable laziness on the part of the Deputy. Can you imagine getting a letter like that just 2 months after your daughter has died?
Disgusting
Mad Welsh Scotsman, Cadishead (25/03/2009 at 08:53)
Tezza, Tyldesley (25/03/2009 at 09:00)
We are all on that many databases these days that one was bound to slip though the net. I am sure that the school will now check all the letters it sends out.
ron-f, out of town (25/03/2009 at 09:18)
Al Capone of Atherton, Atherton (25/03/2009 at 09:20)
Tezza, Tyldesley (25/03/2009 at 09:21)
“This is gross negligence and the person responsible should be at least suspended”
Suspended for what? Making a mistake, I assume that you have never made a mistake in your life.
I don’t think that the head teacher is blaming only the software; even the deputy head has admitted that they did not check all the letters.
If you are going to leave a comment at least read the story correctly first.
The stinking kipper, pinned under the table (25/03/2009 at 09:30)
adders, Co.Cavan ex Manchester (25/03/2009 at 09:48)
Paul Milligan (25/03/2009 at 10:26)
CommonSense, Manchester (25/03/2009 at 10:32)
I can see the problem stemming from a computer error - some programmes make running a query a nightmare for even the most PC savvy person - but seeing as Megan's death was so recent and seeing as she was in the year the letters were aimed at, surely extra care could have been taken to weed out any "wrong" letters. In regards to the deputy head's signature, pehaps it was really a scanned signature that was also merged into the letter and it wasn't actually signed?
Ewan Oosami, Halifax (25/03/2009 at 10:39)
RJKS, St Retford (25/03/2009 at 10:46)
Increasingly Frustrated, Salford (25/03/2009 at 10:52)
I'm sure the people resonsible are mortified, but that will be of no consolation to her poor parents.
The Manchester Man (25/03/2009 at 10:53)
The Devil's Advocate, M11 born and bred, East Stand Lower 104 (25/03/2009 at 11:11)
Not a Number, just down the road (25/03/2009 at 11:44)
One has to ask - Why were this girl's details not immediately removed from all current attendance databases on the day they were notified that she had died?
The incidence of death at this age is so low, and the loss so recent, that someone should surely have made sure - manually - that even in a mailmerge exercise that this girl's identity was not included.
The final mailshot was apparently sent from the school itself, and not by Capita, so - if this is a demonstration of how Macclesfield "High School" cares individually for its pupils then it just beggars belief.
My sympathies to the parents - this will live with them for a long time to come!
Matthew Wright (25/03/2009 at 12:11)
Bob Hope (25/03/2009 at 12:16)