Double amputee Brian Callaghan, 60, was in a wheelchair when his wife Maria helped him board the Number 17 First bus.
But after she bought herself a £1.40 ticket, the driver demanded to see her husband's disabled pass, which entitles him to free travel.
To the astonishment of other passengers on the Middleton-bound bus, he refused to drive on until Mr Callaghan had produced the pass.
Mr Callaghan, of Blackley, a former bus driver himself, said: "The bus drivers never ask me for my pass, because it's obvious that I'm disabled. But this time, after I got settled on the bus, the driver shouted 'Have got your pass mate?'
"I said: 'But I've got no legs - surely you don't need to see it'.
"He told me he did and that the bus wouldn't move until I showed it to him."
He said other passengers were furious and shouted at the driver: 'Are you for real?' but he still refused to budge.
After searching his bag and wallet, he eventually found the pass and showed it to the driver.
Embarrassed
Mr Callaghan said he was extremely embarrassed by the whole experience.
"The bus was full and everyone was looking at me. I couldn't take it all in - it was like the driver thought I was trying to pull the wool over his eyes.
"I was a bus driver for 17 years and I never treated a disabled person like he treated me. I am absolutely livid at his behaviour."
Mr Callaghan, who has two children, Jacqueline, 39, and Bernard, 37, and four grandchildren, was a driver for Manchester buses until 1980 and then became a chauffeur and worked for the city council.
He lost his legs three years ago after he went to hospital with a swollen foot and was diagnosed with diabetes. His first leg was amputated within seven days and his second six months after that.
Although the Callaghans have a car, he and his wife occasionally use public transport and had caught the bus to meet friends for Sunday lunch.
The couple celebrated their 40th wedding anniversary at the weekend and Mr Callaghan said he would be unable to cope without his wife's help.
He still manages to keep active and is chairman of the North Manchester Amputees Group.
All disabled people are allowed to travel free on Greater Manchester buses, trains and Metrolink trams between 9.30am and midnight on weekdays and at all times on Sundays and Bank Holidays.
First director Bob Mason said: "I was saddened to hear of Mr Callaghan's experiences while travelling with us on service 17.
"We need to establish all the facts so that we can learn what transpired and introduce steps, if necessary, to ensure there is no repeat at any time in the future."
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Showing comments 1 to 25 and replies | View All
Jane (03/04/2007 at 09:51)
Joey, Ashton under Lyne, (03/04/2007 at 10:23)
lebist, Blackley (03/04/2007 at 10:47)
jck4, Bury (03/04/2007 at 10:48)
flo, Manchester (03/04/2007 at 10:48)
Sam Anderson (03/04/2007 at 10:49)
stephen mchugh, Manchester (03/04/2007 at 10:56)
Gemma-Louise, Gee Cross (03/04/2007 at 12:03)
The bus parked away from the pavement once and I did not see the gap and fell into it, injuring my hands and knees and the first bus driver did not ask if I was Ok. I think that they all need to be made aware about disability passes and disability passengers.
The Almighty, Manchester (03/04/2007 at 12:21)
The bus company should give Brian and his partner free transport for life as a goodwill gesture. If this does not happen then people should boycott the bus company and disabled people should blockade the bus depot!
David, North Manchester (03/04/2007 at 12:51)
NB, Eccles (03/04/2007 at 12:56)
J Sheldon (03/04/2007 at 12:59)
Fee, Radcliffe (03/04/2007 at 13:09)
karma2007, rochdale,greater manchester (03/04/2007 at 14:14)
this man has to sue this bus company for damages.
Im ex forces and served in northern ireland,both gulf wars and was injured in battle causing me a disabilty,i also suffer osteo arthiritis in my back due to my time serving in the armed forces.
I have a free buss pass and wars pension.
I got onto a bus and showed my pass and the driver said your having a laugh,i said look at this and showed him my pass and war pension and british legion pass,i said let me not be haring you saying that again or ill be dragging you out of your cab and then youll be sorry,the bus all clapped.
Enough said.
Ace Riley (03/04/2007 at 14:50)
lebist, Blackley (03/04/2007 at 15:07)
karma2007, rochdale,greater manchester (03/04/2007 at 15:11)
to say im not driving any where thats just playschool material,get the bus company sued.
Most of you saying he was just doing his job utter crap,if it was your mother of father youd be calling for the drivers head.
Uptown Bob, Salford (03/04/2007 at 15:21)
flo, Manchester (03/04/2007 at 16:17)
brianthetroll, Denton (03/04/2007 at 16:23)
karma2007, rochdale,greater manchester (03/04/2007 at 16:37)
And as for parking at a disabled space you dont just have to have your badge your tax disc says nil meaning disabled,do your home work.
karma2007, rochdale,greater manchester (03/04/2007 at 16:48)
Now shut up.
I wish you was the driver who questioned me that day.
karma2007, rochdale,greater manchester (03/04/2007 at 16:53)
Steven Booth (03/04/2007 at 16:59)
Steve - disabled and with a bus pass!
Transport Pool, Manchester (03/04/2007 at 17:04)
"A BUS driver ordered a man with no legs to prove he was disabled before letting him travel on his bus."
This not true, as others have stated below , and the picture on the left shows, it is obvious Brian is disabled, and does not need proving.
The driver asked Brian to prove he was a resident of Greater Manchester and so entitled to the free travel scheme operated here.
That would not have made such a great headline though.
I feel the blame here needs to be shared equally, Brian should know that it is a requirement to show the pass, and the bus driver should have excersised more discretion, after all I have witnessed many drivers not bothering to check, or ask for passes. (and unless an inspector gets on, or there is GMPTE data gathering being done on that bus, no one would know, its just a button press)
The current situation with bus companies being run solely for profit results in a lot of pressure from above on the drivers.
The passengers are dissapointed by poor reliability, overcrowding and numerous other issues resulting in a lot of dissatisfaction, which the driver, being the guy on the ground bares the brunt of.
Meanwhile, the operators carry on making a profit (and not have to prove how much the free scheme is costing them), the PTA have to re-calculate its budget (which comes from our council tax) the newspaper sensationalises it all, and the passenger, well you and I are the passengers, and I am not very happy with the state of the busses, are you?