A BROKEN fingernail, a blocked nose and an in-grown toenail – these are among the medical ‘emergencies’ overstretched A&E medics have been asked to treat.
And paramedics report they have also been called out to help someone with a ring stuck on their finger, a contact lens stuck in their eye and toothache, all in the past couple of weeks.
Doctors from Trafford General’s emergency department are appealing to people with less serious illnesses to visit their GP or a walk-in-centre instead.
The team, which treats 40,000 patients a year, says dealing with non-urgent problems delays care for genuine emergencies.
Dr Paul Wallman, consultant in emergency medicine at Trafford General said: “A&E is there to provide urgent and emergency care.
“Although we never turn anyone away, we need to focus on those patients who really do need emergency care by a doctor or nurse.
“When someone comes in with a broken fingernail, it takes time away from patients who really do have pressing health needs.
“Similarly, some patients come to A&E because they have had a sore knee for six months or have an in-growing toenail.
“Although they need assessment for these complaints, they really should see their GP about health issues that have gone on for some time and haven’t suddenly become worse.”
Ged Blezard from the Greater Manchester area of the North West Ambulance Service said: “When people demand an ambulance for minor ailments, it undoubtedly puts additional pressure on the service.
“Many members of the public are under the misunderstanding that if they arrive at casualty in an ambulance they’ll jump the queue, when in reality, they will be triaged like any other patient who has made their own way there and when they are treated will depend on the seriousness of their injury or ailment.
“The public must understand that while we’re dealing with calls of this nature, we’re not available to get to the life-threatening emergencies, putting the lives of other people at risk.”
For more information on services near you and advice about where to go for help see nhs.uk or call NHS Direct on: 0845 46 47.
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Showing comments 1 to 16 and replies | View All
Mrs Jammy, Sitting on the settee (18/01/2010 at 14:31)
Steve an alternative view (18/01/2010 at 14:54)
Rivvyrover, Horwich (18/01/2010 at 14:59)
Oldham Escapee, Manchester (18/01/2010 at 15:20)
What?! If you're well enough to travel to your doctors, you are certainly well enough to get a bus/taxi to the nearest A&E! Like the article states, if it's not an emergency (and you can't get in at your GP) go to a walk in centre.
andy waytomakeacomment, Greater Manchester (18/01/2010 at 15:25)
Got any supporting evidence to back up that claim?
Rivvyrover, Horwich (18/01/2010 at 17:20)
andy waytomakeacomment, Greater Manchester
18/01/2010 at 15:25 O
Yes. A Home Office survey of public sector workers.
gillykins, urmston (18/01/2010 at 19:07)
Gustaf Sanderson (18/01/2010 at 20:16)
andy waytomakeacomment, Greater Manchester (19/01/2010 at 01:18)
Luise, Sydney (19/01/2010 at 12:48)
Hurry O'Caine - the Irish Whirlind, Typhoon Tipperary (19/01/2010 at 13:03)
Angie33 , Manchester (19/01/2010 at 16:32)
Man Cunian (19/01/2010 at 19:32)
I changed doctors after struggling to get appointments. Patients had to call at 8.30 to make an appointment for the same day. It wasn't possible to make an appointment for another day, it was impossible to get through at 8.30 because the lines were busy and by 8.35 all appointments were booked. The doctor worked 4 hours a day. My daughter had high temperature and the receptionist wouldn't give me an appointment so I sat in the waiting room for 4 hours holding a child who was limp. The doctor agreed to see us AFTER all other patients had been seen. I should have called 999 but I stupidly thought the doctor would see her and call us in to be checked. I would not hesitate in the future to go to hospital.
The surgery I go to now has 8 doctors who work from 8.30 and there is a late night once a week. There are 2 hours every morning for emergencies that can't wait a few days and it is always possible to get an appointment within 2 or 3 days.
Oldham Escapee, Manchester (20/01/2010 at 08:44)
19/01/2010 at 19:32
Did you read the comment yourself? It stated that they could understand why people would call an ambulance for 'such' things being a broken nail, ring stuck on a finger, contact lens stuck in a eye and toothache. None of which need an ambulance -the toothache needed a dentist, not A&E!
My comment had nothing to do with people going to A&E, it was just about taking ambulance resources away from real emergencies (such as very ill children).
Hurry O'Caine - the Irish Whirlind, Typhoon Tipperary (20/01/2010 at 09:55)
Your old doctors sounds like mine. Was it it Hazeldene?
Man Cunian (25/02/2010 at 16:20)
20/01/2010 at 09:55
It was in Salford. He just didn't care enough.