I was heading to bury on the tram when the cab radio came on and the metrolink bloke told the driver of the problems on the alty line. He then said that they would keep the passengers on board for a while even though ultimately they will cancel the service !!! Great customer care Metrolink. The service fails making people late but then you make them that little bit later by not being honest with them.

Metrolink has been plagued with problems since the so-called "upgrade". Is it my imagination or have they employed "Bodge It and Scarper"?

Thank god I still stick to my car.

going back 2 months, the bury tram i was catching was over 25 mins late and we didn't get a single announcement on the platform tannoy, at least have the manners to inform all passengers so they can either wait or arrange for other transport, no customer care what so ever

cheap, convenient and reliable, thats the message they like to get over to the general public!! when really its expensive, unreliable and unconvenient

again!

There has been a problem with the overhead wires at Dane Road since September when they re-opened the line.

The trams always crawl out of Dane Road, going towards Manchester, for about 100 metres before accelerating.

"The Eccles line is unaffected "

Correct - I had to wait half an hour for a tram ..... as usual :-{

Metrolink agreed you could use your Ticket on the 263 Bus Service but they wouldn't allow you to use it on Northern Rail to Navigation Road or Altrincham, so you had to queue for a Tram, then Queue for a Bus and face long Delays. Just shows Metrolink don't think things through and have no idea of Customer Service.

I decided to abandon my little run about last year after being told by the council in tv adverts/billboard posters/ leaflets etc Manchester will be gridlocked within 18 months, children were dying because of my car fumes, tens of thousands of people will lose their jobs due to increased journey times etc plus the exhorbitant costs to park my car. I think one advert said that getting a tram will ensure that I am on time for week and being a stickler about timekeeping this stuck with me.

Since I switched to the tram I was late on countless occasions and had to throw two suits away due to chewing gum that was on the seats. I was also getting irratated by smokers, ankle deep litter and foul mouthed passengers.

The government introduced the scrappage scheme in order to get people back on the roads and using cars again (mixed signal as I thought they wanted less car journeys!) plus they lowered to VAT so they made it very attractive to get back on the road again so this is what IO did.

I have never been late since so my message to you all is to get a car if you prefer reliability.

This will also alleviate the stress and strains of overcrowding on trams so people who can't afford a car can use it in more spacious surroundings. If you can afford a car use it and make it better for those that can't.

Same with the NHS. I am no strain on it as I go private so in the long run I am saving the NHS money and freeing up treatment for others.

Yet another reason why I shall not be using the metro - ever.

they wanted us to rely on this???? no extra buses???? horse and cart would be better......

This is what the know-it all OMBC councillors have got lined up for all the commuters on the Oldham Loop. The old trains might have been scruffy old bone shakers, but they turned up and got us into Manchester.
I use the train from Rochdale these days, yesterday express to Manchester 15 minutes.
WIll the tram beat that, of course it wont, will probably be broken down somewhere.

just a pity that the passengers on the alty line didn't show a bit of respect to the stagecoach drivers that drove the replacement buses at such short notice, by giving them abuse about something which was not even their fault. some of the drivers actually stayed beyond their finishing times to ensure that the met passengers got to their destinations, albeit a bit later than normal.

thank you stagecoach drivers, you did a sterling job. keep it up